Delivery, Returns & Cancellations


Orders are dispatched within 3 working days. Except for custom orders. We do not post out on Saturdays/Sundays.

Delivery UK & International
Our Postage & Packaging prices vary from £1.00 – £3.95 UK maximum depending on the item and service you chose

European Delivery
Europe Signed and/or Tracked: £12.50
3-8 day delivery (not guaranteed)
Sent via Royal Mail, service depends on individual country.

Worldwide Shipping
Unfortunately due to our Insurance policy we cannot sell items to USA or CANADA.

​Delivery for handmade/made to order items
Please check the item listings for current turnaround times.

Packaging
All orders are packed securely with protective packaging

RETURNS, REFUNDS & EXCHANGES
PLEASE ALSO SEE OUR TERMS AND CONDITIONS

Our policy is to always have happy customers so, If we’ve made a mistake or you’ve received something that’s not quite right we’ll do our best to rectify it quickly and efficiently.
All unwanted items must be returned to us within 14 days of purchase in a resellable state.
Return postage for unwanted goods is at the cost of the customer NOT Emma D designs

Please contact us first using the ‘Contact form’ or email below before returning any goods.

Because of the nature of some of our products; PDF tutorials are not eligible for refunds and therefore are not covered under our terms & conditions for returns, exchange or refund policy.
Exceptions to this are only if there is a fault with the product, in which case an exchange for another of the same product will be given.

Please contact us if you require any additional information or help with your order.

If you would like to Cancel your order

It is only possible to cancel your order up until it has been Dispatched. Please see section 21 of our Terms and Conditions if you wish to cancel your order.
Once your order has been dispatched please see the Returns policy above.

COMPANY INFORMATION

Company Name: Emma D designs

Registered Address: Emma Digennaro 8 Aylesford Drive, Four Oaks, Sutton Coldfield, B744LS
(this is a residential property and NOT open to the public)

Email: hello@emmaddesigns.co.uk